Find an account to suit your business - whether you're just starting out or looking to switch banks. Separate your business spending, stay in control of your expenses and reduce your need for cash. Earn interest on surplus cash while keeping funds easily available for your business. Let us help your business to achieve its ambitions with our range of credit and lending facilities.
Discover a wide range of business finance solutions to help you achieve your business goals. Take advantage of our international expertise to help you remove some of the risks associated with global payments.
Discover secure ways of receiving your goods and use our trusted payment methods to help you trade with confidence. Find the cover you need quickly and easily with a tailored insurance policy from our preferred partners. Free up your working capital and keep your business running smoothly with our invoice finance solutions.
Let us take the complexity out of payments and handle them efficiently so you can focus on running your business. Take advantage of our expertise and you'll be able to make and receive domestic and global payments with ease.
Let our cash consultants simplify your payables so you can make payments swiftly, efficiently and securely. Provide your customers with a choice of ways to pay - online and in your retail outlet - to help you improve your cash flow. Protect what matters most with business insurance policies and workplace pensions provided by our preferred partners. Benefit from our extensive experience of providing guarantees so you can trade with increased security and reduced risk.
Find the guidance you need to help you trade securely and cost-effectively overseas. Your registration number Primary users : your registration number is the digit number which you'll find on your welcome letter. Secondary users : you'll find this digit number on the confirmation page given to you.
Your activation code Primary users : your activation code will be sent to you by email or by post if we were unable to send an email. Secondary users : you'll find this on the confirmation page given to you by your primary user.
Your Security Device Primary users : this will be sent to you with your welcome letter. Secondary users : this will be given to you by your primary user. Simply call the Business Internet Banking helpdesk and we will send you a new one. If you are a Primary User, simply call the Business Internet Banking helpdesk and we will send you a new one. If you are a Secondary User, contact your primary user who will need to delete and recreate your user profile.
You will need to complete a Business Internet Banking application form for each business. Each business will receive its own welcome letter. Once you have successfully activated the first business, log in as normal. On your personal homepage, select 'add another Business' to activate another business. The information we send you your welcome letter, activation code and Security Device is personal to you, the primary user, and should not be shared with anyone else. If you need help while setting up the service, make sure you don't reveal your security details.
You should also ensure that your username and password are kept private. If you want someone else to access the service, you should set them up as a secondary user. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account.
We don't charge for sending you text messages but your network provider may charge you to receive them. These changes are part of an industry-wide security improvements to make online purchases safer. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations.
No — a replacement card doesn't affect the Verified by Visa process. All you need to do is make sure HSBC have your up-to-date contact details.
There could be a few reasons for seeing an error message when entering your one-time passcode — we'd recommend you check:. No — to use Verified by Visa you just need a device you can use to make an online purchase e.
No - we'll only use your mobile phone number or email address to send you one-time passcodes when we need to check it's you making an online purchase. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. One-time passcodes. Frequently Asked Questions. What do I use this one-time passcode for? Why do you need to send me a one-time passcode for a purchase? What do I do with the one-time passcode you've sent to me?
Can I opt out of using one-time passcodes for making online purchases? Do I need to register to use Verified by Visa? It depends on which Secure Key you have and whether you're using online or mobile banking. Just go to our digital banking help tool , select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next. It depends on which details you've locked out or forgotten.
You can then either upgrade to a Digital Secure Key or order a replacement. If you can still use it, you can order a new physical Secure Key using Chat. Just log on to online banking and select the Chat tab.
If not, call to order a replacement or get help upgrading to a Digital Secure Key. To find out what's happening, go to our digital banking help tool. If you can't use the Digital Secure Key, and you'd like to discuss other Secure Key options, contact us on We have our digital banking help tool , which has visual guides on how to sort out any Secure Key or log on issues.
If you can't find your answer there, select 'Need help? Security centre. What is a Secure Key?
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