Is there a network problem [No]. In the event viewer of the Helper PC the following events are logged:. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 0. Report abuse. Details required :. Cancel Submit. I would recommend posting your query in the TechNet Forums. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to A. If you enable this policy setting, you should also enable firewall exceptions to allow Remote Assistance communications. The firewall exceptions required for Offer Unsolicited Remote Assistance depend on the version of Windows you are running. Enable the Remote Assistance exception for the domain profile. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Is this page helpful?
Please rate your experience Yes No. Any additional feedback? Submit and view feedback for This product This page. View all page feedback. In this article. The first three of the components must be set using administrative level authority, suggesting a preset in the deployment image or Group Policy management, while the fourth may be controlled with standard user rights. Screenshots within this article represent the recommended settings for a mixed Windows XP, Vista and Windows 7 environment.
Remote Assistance must be enabled on both machines. Note under Remote Desktop configuration that inbound connections can be further limited by type. The Remote Assistance Advanced button allows for the selection of additional remote management filters.
In other words, mouse and keyboard control cannot be taken or transferred. The checkbox at the bottom of the Remote Assistance Settings panel and its commensurate policy setting can limit Remote Assistance sessions to Vista and Windows 7 platforms. Group Policy or Registry settings may also be used to block Remote Assistance via settings that appear to be Remote Desktop related.
Check to assure that the following policy allows connectivity or is disabled thereby allowing the local setting. If the policy is not configured, the Registry value should not exist and is a residue or was blocked by an alternate security application.
Note that these settings need to be made well in advance of the need or offer for remote connection. This setting can be established in the local image or through Group Policy. In such cases it will be useful to have previously added a user or group account with elevated permissions, and to set UAC to prompt for permissions at the application level per launch.
Standard users cannot start the services if they are not enabled. Each can be used to start, stop, and configure remote sessions, including service starts, the opening or bypass of firewall rules, remote function management, and offering remote assistance. Command line tools, however, are not designed to establish permanent services states for remote access tools.
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